Yes, we accept returns!

We truly hope you love what you order from us. However, if something isn't quite right, we're here to help! Please review the following return guidelines carefully:

Eligibility Criteria for Returns

Unboxing Video is Mandatory:

• We kindly request you to record a clear unboxing video while opening your parcel.
• This video must start before the package is opened and should clearly show the full product and any issue being claimed.
• Without this video, return/refund requests cannot be accepted.

Return Request Window:

• Return or exchange requests must be submitted within 48 hours of receiving your parcel.
• Requests beyond this time frame may not be accepted.

Item Condition:

• Items must be unused, unwashed, and returned in their original packaging with all tags intact.

Valid Reasons for Return:

• You received a wrong item.
• The item is damaged or defective (with valid unboxing video proof).

Invalid Return Reasons:

• Returns based on change of mind after dispatch/delivery will not be accepted.
• If the wrong product was ordered by mistake, we'll assist with a return or exchange, but shipping and handling charges will be deducted from the refund.

Return Process & Timeline

Approval & Shipping:

• Once your return request is approved, the item must reach us within 10 days.
• Please ensure you share the tracking ID for verification.
• You must ship the product back to our return address (see below).

Return Item Processing:

• We will begin processing your return on the same day we receive the returned item.

Inspection & Refund:

• After inspection and approval, eligible refunds will be initiated within 7-10 business days.

Refund Method:

• For prepaid orders, refunds will be issued to the original payment method used during checkout.

Order Cancellations:

• If an order is cancelled before it has been shipped, a full refund will be issued.

Return & Exchange

We're happy to offer exchanges under certain conditions. Please review the following guidelines:

Eligibility for Exchange:

• Exchange requests must be submitted within 48 hours of receiving your parcel.
• Items must be unused, unwashed, and returned in original packaging with all tags intact.
• A valid unboxing video is mandatory for processing exchange requests.

Valid Reasons for Exchange:

• Wrong size or wrong item received.
• Damaged or defective item (with valid unboxing video proof).

Exchange Process:

• Once approved, you must ship the product back to our return address (see below).
• After we receive and inspect the item, the replacement will be shipped within 3-5 business days.

Exchange Charges:

• If the issue is from our side (wrong/damaged item), shipping is free.
• In all other cases (e.g., wrong size ordered by customer), two-way shipping charges will be borne by the customer.

Note: Exchange is subject to stock availability. If the requested item is not in stock, a refund will be issued as per our return policy.

Return Address

KUKKEBEE PLOT NO 7B 2ND FLOOR ADHISWAMY NAGAR EXTENSION CHENNAI TAMILNADU 600100 INDIA

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