1. How do I create an account?

To create an account, please visit the Register page and provide your email address along with a password of your choice. Once registered, you'll receive an email from KUKKEBEE with an activation link. Click the “Activate Your Account” button to complete the process. Having an account allows you to track your orders, save preferences, and enjoy a faster, more personalized shopping experience.

2. How do I place an order?

Placing an order on KUKKEBEE is simple and convenient:

• If you already have an account, please log in to continue shopping.
• New customers will need to create an account before placing an order.

Once you're signed in, simply browse our products, add your desired items to the cart, and proceed to checkout to complete your purchase.

3. Is it safe to shop on your website?

Yes, absolutely. Our website is secured with the latest SSL encryption to protect your data. We use trusted payment gateways and follow industry-standard security practices for a safe shopping experience.

4. Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD. All orders must be prepaid using the secure payment options available at checkout. We appreciate your understanding and support.

5. How can I track my order?

Once your order is shipped, tracking details will be emailed to you. You can also log into your KUKKEBEE account and view the "My Orders" section.

6. How long does delivery take?

Please allow 2-3 business days for tracking updates. Delivery usually takes 5-7 business days based on your location.

7. Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Please contact us as early as possible via email or phone to request cancellation.

8. Do you offer exchanges?

Yes, exchanges are available under specific conditions and must be requested within 48 hours of delivery. Items must be unused, unwashed, and returned with original tags and packaging. A valid unboxing video is mandatory.
Exchanges are accepted for:

• Wrong size or item received
• Damaged or defective item (with valid unboxing video)

Please contact us via email or phone to initiate the process.

9. How can I exchange a product?

Contact us via email or phone. Once approved, return the item to the provided address. After inspection, the replacement will be shipped within 3-5 business days.
Note: A valid unboxing video is mandatory.

10. What if I received a wrong or damaged product?

We're sorry for the inconvenience. Please contact us immediately with your order number and an unboxing video of the product.
Note: Unboxing video is required for processing your request.

11. What is your Return and Refund Policy?

Return requests must be submitted within 48 hours of delivery. Items must be unused, unwashed, and returned in original packaging with tags. A valid unboxing video is mandatory. Requests without video will not be processed.

12. When is a return not accepted?

Returns will be rejected in the following cases:

• Missing or incomplete unboxing video
• Request made after 48 hours of delivery
• Used, washed, or altered item
• Missing original packaging or tags
• Change of mind after order dispatch
• Customer ordered the wrong product (return shipping charges apply)

13. Do you ship internationally?

Currently, we only ship within India. We're working towards international shipping in the future.

14. How do I contact customer support?

For questions or assistance, email us at kukkebeeinfo@gmail.com or call us by 9345774400, 9345775201, We're happy to help!

15. What is the return address for sending the parcel?

KUKKEBEE, PLOT NO 7B 2ND FLOOR ADHISWAMY NAGAR EXTENSION CHENNAI TAMILNADU 600100 INDIA.